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Project Highlights

Electronic Health Records

Challenge: To develop a web-based electronic health records system to synchronize services across a complex network of outpatient facilities.

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Main Impact: Synchronized healthcare delivery across a network of 40+ primary care facilities, 7 laboratories, and 4 pharmacies.

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UpToDate: Decision Support App

Challenge: To conduct a usability and acceptance assessment of the UpToDate mobile app among non-physician healthcare practitioners.

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Main Impact: Observed a 60% surge in UpToDate usage, that 84% of users indicated a continued commitment to use UpToDate and intended endorse it, and that 53% of non-physician health workers are now active UpToDate users.

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Telemedicine Workstream

Challenge: To develop a low-cost telemedicine workflow that enables patients to remotely access care services during the COVID-19 pandemic.

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​Main Impact:​ Attained an 89% rebound in post-pandemic service utilization rates, aligning with pre-pandemic levels.​

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